Add the script to theme.liquid, then fire a high_intent event at checkout to learn why shoppers don't complete the purchase.
Copy and paste. That's the entire setup.
<!-- theme.liquid, before </body> -->
<script>window.feedinbox=window.feedinbox||function(){(window.feedinbox.q=window.feedinbox.q||[]).push(arguments)}</script>
<script async src="https://feedinbox.com/widget.js" data-project-key="your_project_key"></script>
<!-- Shopify checkout isn't themeable, so fire high_intent from your product or
cart page (e.g. a checkout-button click handler), not from checkout itself: -->
<!-- window.feedinbox('event', 'high_intent', { plan: 'pro' }) -->Online Store > Themes > Edit Code
Add the stub and widget script before </body>
Trigger it from a checkout-button handler on your product or cart page (checkout isn't themeable)
window.feedinbox('event', 'high_intent')On your order status / thank-you page after purchase, so buyers aren't asked
window.feedinbox('event', 'converted')An exit-intent question catches abandoning visitors and asks why
A feedback widget for bugs and ideas, on the same script
A weekly Why-Not-Buy summary plus instant feedback emails
Tiny script, 2-minute setup, no credit card
Find out why visitors don't buy and collect feedback. Free tier available, setup takes minutes.
No credit card required • Free tier available